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Customer Service
Return Policy & Procedures
We try to make returns easy. First, some general rules:
1. Item(s) must be returned within 30 days of purchase date on receipt. NO EXCEPTIONS!
2. Customer must pay return shipping charge.
3. To receive a full refund of the purchase price, the item must still be new and in
the original packaging, with original package condition. In other words, unless
otherwise noted below, if we cannot sell the product in the condition it is returned,
then only 50% of the purchase price is refunded. However, all orders of $300
or more are charged a 15% restocking fee.
4. In all cases, a refund can be provided only to the original purchaser and in the
method used for original payment (e.g. credit card, check, PayPal, etc).
5. Some items cannot be returned, see product description. DVDs and Videos cannot be
returned once opened, due to copyright laws.
6. Custom printed items and special orders are not refundable.
7. For international orders, the customer must pay all shipping charges to return an
item to us and/or to reship an item to the customer, without exception.
8. All orders of $300 or more are charged a 15% restocking fee.
There are several reasons why you may want to return an item.
Click on the one that applies to you:
You shipped me the wrong item!
The item is not what I thought it
would be.
I'm not satisfied with the quality
of the item.
My item is damaged or doesn't work!
Recipient didn't like the gift.
Item arrived too late for the event
and is no longer needed.
I ordered too many!
I used or played with the item, but
want to return it anyway.
Any other reason.
You shipped me the wrong item!
We apologize for shipping the wrong item! We strive for zero errors, but sometimes
we're a little spaced out from drinking too much coffee (but not often!).
Please return the item(s) to us with a copy of the customer invoice. Write "wrong
item shipped" on the invoice and circle the incorrect item. Upon receipt, we'll refund
you for the shipping charge to return the item and send
you the correct item at no additional charge.
Send the item(s) to the address at the bottom of this page.
The item is not what I thought it would be
When shopping online, it is sometimes difficult to see exactly what you're buying and
we understand that. We try to have detailed pictures and descriptions available for
our products. We even sometimes find that
customers place an order without reading those descriptions... :-)
Item must be returned within 30 days of receipt. Item must be in original, unused
condition with original packaging. If it was necessary to open the packaging to
inspect the item, that's okay, but item must NOT show any signs of use or wear!
Please return the item(s) to us with a copy of the customer invoice. Write "item not
as expected" on the invoice. Upon receipt, we'll refund you for the full purchase
price of the item, minus shipping. If the item or packaging is in a condition where
we cannot sell it, we'll refund 50% of the purchase price, minus shipping.
Send the item(s) to the address at the bottom of this page.
I'm not satisfied with the quality of the item
We strive to have the highest quality items available in our store, but also recognize
that quality is a subjective thing. If the item does not meet your standard for
quality, we're very happy to provide a refund.
Item must be returned within 30 days of receipt. Item must be in original, unused
condition with original packaging. If it was necessary to open the packaging to
inspect the item, that's okay, but item must NOT show any signs of use or wear!
Please return the item(s) to us with a copy of the customer invoice. Write "not
satisfied with quality" on the invoice. Upon receipt, we'll refund you for the full
purchase price of the item, minus shipping. If the item or packaging is in a condition
where we cannot sell it, we'll refund 50% of the purchase price, minus shipping.
Send the item(s) to the address at the bottom of this page.
My item is damaged or doesn't work!
If your package arrives damaged, or items in the package are broken even when there
is no external package damage, please keep all package materials including the external
box. Call us immediately at 877-445-8533 and we will file a damage claim on your behalf.
The shipping company may want to inspect the packaging. We'll also immediately ship a
new item to you at no additional cost.
If your item arrives in non-working order, there may be a warranty that covers it. In
particular, the message clocks and Levitron products are covered by the manufacturers
of those products.
For problems with the Fantazein Classic or Fantazein X4 message clocks, please call
the manufacturer at 408-229-8000 or send a message to customer-svc@fantazein.com.
They will be glad to replace defective clocks or answer operational questions. Do not
return the clock to us.
For problems with the XP3 message clock or Levitron products, please call the
manufacturer at 206-870-3002. They will be glad to replace defective products or answer
operational questions. Do not return the item to us.
For all other products, please call us at 877-445-8533.
Recipient didn't like the gift
It happens. We're happy to provide a refund to the person who purchased the item.
Item must be returned within 30 days of receipt. Item must be in original, unused
condition with original packaging. If it was necessary to open the packaging to
inspect the item, that's okay, but item must NOT show any signs of use or wear!
Please return the item(s) to us with a copy of the customer invoice. Write "recipient
didn't like the gift" on the invoice. Upon receipt, we'll refund you for the full
purchase price of the item, minus shipping. If the item or packaging is in a condition
where we cannot sell it, we'll refund 50% of the purchase price, minus shipping.
Send the item(s) to the address at the bottom of this page.
Item arrived too late
You might consider keeping the item(s) for a future event since it may be less costly
than returning it. However, we're happy to take the item back and provide a refund.
Item must be returned within 30 days of receipt. Item must be in original, unused
condition with original packaging. Packaging must be in original condition and not
opened! Item must NOT show any signs of use or wear!
Please return the item(s) to us with a copy of the customer invoice. Write "arrived
too late for event" on the invoice. Upon receipt, we'll refund you for the full
purchase price of the item, minus shipping. If the item or packaging is in a condition
where we cannot sell it, we'll refund 50% of the purchase price, minus shipping.
Send the item(s) to the address at the bottom of this page.
I ordered too many!
It's good that you were optimistic :-) We're happy to take the extra items back and
provide a refund unless the product description indicates otherwise. For example,
we're unable to provide a refund for excess Skyliner Fundraiser units.
Item must be returned within 30 days of receipt. Item must be in original, unused
condition with original packaging. Packaging must be in original condition and not
opened! Item must NOT show any signs of use or wear!
Please return the item(s) to us with a copy of the customer invoice. Write "ordered
too many" on the invoice. Upon receipt, we'll refund you for the full purchase price
of the item, minus shipping. If the item or packaging is in a condition where we
cannot sell it, we'll refund 50% of the purchase price, minus shipping.
Send the item(s) to the address at the bottom of this page.
I've used the item but want to return it
You may want to return an item because you can't figure out how to work it, etc.
Please give us a call first and we can help with operating instructions. Most of
our items are pretty easy to use once you know how. If you'd like to return it anyway...
Item must be returned within 30 days of receipt. If item is returned with its original
packaging and the item shows NO signs of use or wear, we will provide a full refund,
minus shipping. However, if the packaging is damaged or the item shows signs of use
or wear, we can provide only a 50% refund of the purchase price, minus shipping.
Please return the item(s) to us with a copy of the customer invoice. Write either
"just want to return - unused" or "just want to return - used" on the invoice. Upon
receipt, we'll refund you for the appropriate amount as
explained above.
Send the item(s) to the address at the bottom of this page.
Any other reason
We're glad to provide a refund for just about any reason, subject to the following
conditions.
Item must be returned within 30 days of receipt. If item is returned with its original
packaging and the item shows NO signs of use or wear, we will provide a full refund,
minus shipping. However, if the packaging is damaged or the item shows signs of use
or wear, we can provide only a 50% refund of the
purchase price, minus shipping.
Please return the item(s) to us with a copy of the customer invoice. Write the reason
you're returning the item on the invoice. Upon receipt, we'll refund you for the
appropriate amount as explained above.
Send the item(s) to the address at the bottom of this page.
Our return address
Bitwise Gifts LLC
401 Main St, Suite 203
Salem, NH 03079
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