Customer Service
Damaged Shipments

If your package arrives damaged, or items in the package are broken even when there is no external package damage, please keep all package materials including the external box. Call us immediately at 877-445-8533 and we will file a damage claim on your behalf. The shipping company may want to inspect the packaging. We'll also immediately ship a new item to you at no additional cost.

If your item arrives in non-working order, there may be a warranty that covers it. In particular, the message clocks and Levitron products are covered by the manufacturers of those products.

The company that made the Fantazein message clocks has been out of business for several years, so no repairs or replacements for those clocks is possible.

For problems with the XP3 message clock or Levitron products, please call the manufacturer at 206-870-3002. They will be glad to replace defective products or answer operational questions. Do not return the item to us.

For all other products, see the warranty information shipped with the item, or call us at 877-445-8533.

The customer is responsible for all shipping charges for international orders. That is, the cost to return an item to us and the cost to reship to the customer must be paid by the customer.


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