Customer Service

At Bitwise Gifts, we take customer service very seriously. If you have a question, it may already be answered in the sections below. If not, call us toll-free at 877-445-8533 and we'll be glad to help (and we also like to chat with our customers!). Click on a topic below.

Payment Options Shipping Options Sales Tax Privacy Statement

Return Policy & Procedure Damaged Shipments FAQ Gift Wrap Service

Our Guarantee

Every gift item comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, return in unused condition in original carton within 30 days of receipt for a full refund of the item price, minus shipping charges. For complete details, see Return Policy and Procedure above.


Stolen Orders and Signature-Required

We do not normally require a signature for delivery. If you are concerned about the safety of your package being left at your door, please contact us and ask that we require a signature. We do not refund or replace products if UPS, FedEx, the Postal Service, etc, confirms it was delivered, but it was stolen from your front door if you do not ask us to require a signature.


Errors and Omissions

We make a sincere effort to keep our web site accurate and current. Typographical errors are subject to correction. We reserve the right to correct or cancel (at the customer's choice) any orders based upon incorrect or erroneous information.


International Orders

We appreciate the opportunity to serve our international customers. However, international postal systems are extremely unreliable for delivery. As an international customer, you agree that our obligation is to package and deliver your order to our local U.S. postal service. We have no control over what happens after that and cannot be held responsible for the failure of the U.S. postal service or the postal service in your country to deliver the package.


Special Orders

Orders for items that we do not normally carry and orders that involve quantities that we do not normally stock, are considered "special orders". As such, full payment is required in advance and the order cannot be canceled or refunded after payment is made.


Additional Terms

We reserve the right to cancel any order, at any time, for any reason, and to return the full purchase price to the customer. This may typically be done, for example, were we suspect the use of a stolen credit card, but may occur for other reasons where it is not appropriate for us to accept and fill the order.